A change is taking place in the field of Information Technology and how owners of IT Companies learn to manage their business.

For many years, organizations such as the Young Presidents’ Organization (YPO) has existed which has allowed Presidents’ of companies, younger then 45 and with sales greater then $8 million annually to learn from like minded individuals. Organization like Young Presidents’ have brought together executives, from many different industries to share their success and failures.

Organizations such as YPO are fine for larger companies, but what about smaller organizations or organizations that wish to learn from other companies in the same industry. Such cooperation in one particular industry is very unusual since most company owners are loath to share their successes with their competitors.

So what is happening in the IT Industry where 200 plus companies meet on a regular basis, share their business strategies and financials and discuss their marketing plans freely?

I have discussed this concept with many business friends from industries outside of IT and they are literally in shock when I tell them that  I meet once per quarter with other business owners from the exact same industry as me and we bare all about our business.

HTG (www.htgmembers.com) is a group for owners of IT companies of any age and company size. You are not required to employ 50 people and have $8 million in revenue. The only requirement to joining is a committment to executing on your plans and sharing your business experiences and methodologies with other members. A guiding principal of HTG is giving unconditionally and wanting to help your fellow company owner.

Not a believer?

Sounds unreal?

Perhaps, but the approach is revolutionary and is changing the lives of many IT business owners

Michael Haworth

President

Binatech System Solutions Inc (Hamilton, ON and Buffalo, NY)

West Seneca, NY – May 1st, 2009

I quite often get asked “Why would you open an office in Western, NY”.  To many Canadians in Southern ON, having an office in Hamilton, ON and in West Seneca, NY seems like a strange combination. People seem to think that I should have opened a second office in Toronto or London, Ontario.

I think folks are surprised more by the complexity of operating a small business in two countries and their lack of understanding of the Western, NY market place as the main reason I get asked this question.

Yes, there are many legal and immigration issues to deal with when you want to be “International” but as long as you properly research the requirements and follow the rules then the border can be somewhat seamless. The larger issues are hiring local employees, learning the differences in the markets and building a business. Opening a second office for a services company is almost like starting a business from scratch. It can definitely be a challenge and not for the faint of heart, but when successful it brings a real sense of accomplishment. A key ia to have good systems and management procedures in place so you can manage from afar.

It is funny how a river can create such a cultural difference. Though there are many cultural business similarities between Fort Erie, Ontario and Buffalo, NY, the river between these two cities seems to create many differences. It is these difference that seems to lead to a lack of understanding. Many people in Southern Ontario have the perception that the Buffalo area is a declining area with nightly fires and gun shots on the East Side. While the east side does have issues and the population is not what is was in the 1970’s Buffalo is still a dynamic city and an exciting place to do business.

Mike Haworth, President of Binatech System Solutions can be reached at: mike.haworth@binatech.com

Why Most Companies are Unhappy With Their IT Service Provider

Most companies we contact express dismay with their IT Service Provider. These companies complain about endless bills and a lack of partnership with their Provider. The reason for this is that most Service Providers bill clients on a Time and Materials basis.

The client wants the problem fixed as quickly as possible to save money and the consultant is able to bill more the longer the call takes and the greater the frequency of problems. This conflict of interest does not work in the best interest of the client.

This approach is reactive, the consultant is rushed to complete the work and the client usually does not allocate time for the consultant to properly manage the Network. This Time and Materials Service Model is Broken.

There is hope. By entering into a relationship with a Service Provider where you are not charged by the hour results in a better managed network with much fewer problems.

A new breed of IT Service companies has developed over the last 5 years where the focus is on strategically managing IT Resources for the SMB market place. If you own an SMB it is in your interest to identify providers where they will take ownership of your entire IT system and be held responsble for all IT matters. These service companies will offer a flat rate per server and workstation and will look after all issues for the set fees.

If an IT Services company believes 100% in the IT management that they provide then they will be willing to be held responsible and charge a set fee.

Something for Small Business owners to consider.

Mike Haworth

President,

Binatech System Solutions

Hamilton, ON and West Seneca, NY

When a problem arises the client contacts the Service Provider who arranges a time to come on site, who then bills the client for the time taken, for every hour spent on the job.

The great thing about golf is that how you play is really a reflection of how well you manage and treat people in your life . It is not a question of How Good You are or What Your Score Is, but rather how well do you stand up to challenging situations and adversity?

If you mess up a shot and the ball only goes 10 yards three times in a row, do you throw your club? Do you yell and scream?

How do you feel as the three other guys stand there and think “this guy needs lessons”.

I have often seen people on the golf course make all sorts of excuses and  blame others for how they play.

They will rant and rave and perhaps swear when things do not go well. They may even throw their club or pick a fight with the foursome that is coming up fast behind. Perhaps they will answer their cell phone in the middle of the fairway showing total disrepect for others on the course.

Are you nice to those in your foursome that do not play as well as you? Do you treat the new player kindly and issue words of encouragement or do you count his score to make sure he does not say “I got a 5″ when “he really got a 6″

Does your behaviour on the golf course reflect how you behave in business? Do you keep your head down and persist even during the most difficult of times when everyone seems to be watching? Do you treat your clients and staff respectively and always act with integrity?

Golf (and success in business) is a game of integrity and those that play the game well  play the game with respect and honor.  The real winners are not those below 80 but those who leave the course knowing that they played well.

Mike Haworth

Binatech System Solutions

West Seneca, NY and Hamilton, ON

At Binatech, I believe it is important to reflect on why clients have chosen your company for the services you provide and how you make them happy.

Most days we are all rather busy running our companies and do not take the time to really stop and pause and think – why are all of these clients dealing with our company?

What is it that we are doing right?

Why do these clients call on a regular basis or renew the yearly contracts?

Is it our expertise?

Is it our pricing?

How about our exceptional staff or our marketing skills?

Perhaps it is just a case of being good at what we do.

All of these are important but in many cases others likely do these just as well

At the end of the day I believe it comes down to the philosophy that you use to guide your business and your ability to take on clients that share this philosophy as well.

If there is a clash in corporate values between you and your client – the relationship will not work.

If you run your business with integrity and honesty then having a client who does not value these ideals will not be a good fit.

If the client does not value the core values of your organization then you will not retain the customer.

Our philosophy is that every member of our company will look out for the interest of every client and manage their technology with integrity, trust and complete honesty.

This is how we make our customer happy as this underlying principal guides everything that we do and very interaction that we have.

Perhaps it is time to ask your provider – what is your philosophy?

HaaS is a support offering that increases productivity and client profitability by providing turnkey management and acquisition of technology

This leads to a lower cost of ownership for the client.

Many companies unknowingly increase their support costs by not replacing aging technology or implementing new technology.

This decreases client productivity, increases client support costs and decreases client profitability.

Our program is unique in the fact that we not only provide IT hardware and software for a monthly fee but we tie in our support and project services which results in lower overall support costs to the client over the term of the agreement.

This all results in increased productivity for the client and ultimately a more profitable company. HaaS is not just a monthly payment option for acquisition of hardware and software but rather it is a comprehensive support program that increases client productivity and profitability.

HaaS lowers support and ongoing project costs.

HaaS is a unique IT support program that provides SMB a new way to better their business and increase profits at the same time.

How the program works:

0. Technology acquisition provided for a monthly fee without the restrictions of leasing
1. Ongoing management of your IT resources covered under the monthly fee
2. Replacement technology and services are provided at the end of the term resulting in reduced project costs.

Mike Haworth
Binatech System Solutions
Mike.Haworth@Binatech.com