Why Most Companies are Unhappy With Their IT Service Provider

Most companies we contact express dismay with their IT Service Provider. These companies complain about endless bills and a lack of partnership with their Provider. The reason for this is that most Service Providers bill clients on a Time and Materials basis.

The client wants the problem fixed as quickly as possible to save money and the consultant is able to bill more the longer the call takes and the greater the frequency of problems. This conflict of interest does not work in the best interest of the client.

This approach is reactive, the consultant is rushed to complete the work and the client usually does not allocate time for the consultant to properly manage the Network. This Time and Materials Service Model is Broken.

There is hope. By entering into a relationship with a Service Provider where you are not charged by the hour results in a better managed network with much fewer problems.

A new breed of IT Service companies has developed over the last 5 years where the focus is on strategically managing IT Resources for the SMB market place. If you own an SMB it is in your interest to identify providers where they will take ownership of your entire IT system and be held responsble for all IT matters. These service companies will offer a flat rate per server and workstation and will look after all issues for the set fees.

If an IT Services company believes 100% in the IT management that they provide then they will be willing to be held responsible and charge a set fee.

Something for Small Business owners to consider.

Mike Haworth

President,

Binatech System Solutions

Hamilton, ON and West Seneca, NY

When a problem arises the client contacts the Service Provider who arranges a time to come on site, who then bills the client for the time taken, for every hour spent on the job.