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IP Office - Small Office Edition config 3: 4T+4A+8DS (3 VoIP)
IP Office - Small Office Edition config 5: 4T+4A+8DS (16 VoIP)
IP406 Office V2
IP412 Office
IP Office Applications
IP Office is an application platform which provides free-of-charge applications including Phone Manager Lite, VoiceMail Lite and CTI interfaces. These free-of-charge applications can be upgraded to provide enhanced functionality.
Messaging - VoiceMail Lite
IP Office's standard voicemail application can handle up to 4 simultaneous calls. When enabled, VoiceMail Lite automatically answers your telephone when you are not available to take a call. Personal greetings can be recorded, providing confirmation that the intended recipient will actually receive the message. The caller may press a key on the telephone at any time to be transferred to a pre-determined number, usually the receptionist or secretary.
Call Handling - Phone Manager Lite
Phone Manager Lite is a free IP Office application that allows all employees visual access to features and capabilities, including setting up/holding conference calls. Phone Manager Lite works with affordable analog and entry-level digital or IP phones—while still offering advanced telephone functionality via a networked desktop PC.
Open CTI interfaces
TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Outlook, ACT!6, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
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2400 Series Digital Telephones (Supported phones: 2402, 2410, 2420)
The Avaya 2400 series of digital telephones incorporates sleek design, improved ergonomics, flexibility and enterprise-class voice quality. These two-wire digital telephones are designed for use with a variety of Avaya communications systems such as IP Office.
4400 Series Digital Telephones (Supported phones: 4406, 4412, 4424)
The Avaya 4400 Series Digital Voice Telephones deliver the right combination of business communication functionality. Usability features are readily available. You can personalize your phone by programming the buttons on your telephone simply by choosing from a selection of convenient features.
4600 Series IP Telephones (Supported phones: 4601, 4602, 4602SW, 4610, 4610sw, 4620, 4620sw, 4621sw)
The standards-based Avaya 4600 Series IP Telephones bring the rich features and functions of Avaya IP Office directly to the desktop, while also supporting desktop applications above and beyond telephony.
5400 Series Digital Telephones (Supported phones: 5402, 5410, 5420)
Developed specifically to meet the needs of small and medium businesses, the Avaya 5400 series of digital telephones incorporates sleek design, improved ergonomics, flexibility and enterprise-class voice quality. These two-wire digital telephones are designed for use with Avaya IP Office.
5600 Series IP Telephones (Supported phones: 5601, 5602sw, 5610, 5620)
The standards-based Avaya 5600 Series IP Telephones, developed specifically to meet the needs of small and medium businesses, bring rich features and functions directly to the desktop, while also supporting desktop applications above and beyond telephony. These telephones are designed for us with Avaya IP Office.
6400 Series Digital Telephones (Supported phones: 6408, 6416, 6424)
The Avaya 6400 Series Digital Voice Telephones deliver the right combination of business communication functionality. Usability features are readily available, for example, you can personalize your phone by programming the buttons on your telephone simply by choosing from a selection of convenient features.
3616/3626 Wireless Phones
The Avaya IP Wireless Telephone Solution is designed for the enterprise networks of today and tomorrow. Both the 3616 and 3626 phones are optimized for Avaya IP telephony and emulate the wired 4606 IP Telephone. They work in conjunction with the Avaya Voice Priority Processor to ensure voice quality over Wireless LANs, and the NetLink 150 Telephony Gateway to integrate with legacy Avaya Communications Systems. They are field-upgradeable through an integrated TFTP client, so handsets can be updated with new protocols, features, and capabilities as they become available. Analogue Phones (Supported phones: 9330, 9335)
Avaya analogue telephones have all the style, easy-to-use features, quality, and competitive pricing you‘ve been looking for. They provide the reliable performance and convenient functionality you want in a single-line analogue telephone. |
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Expansion Modules
IP400 Office Phone Module - for adding analog extensions
IP400 Office Digital Station Module - for adding digital extensions
IP400 Office So8 Module (not available in some territories)
IP400 Office WAN 3 Module
IP400 Office Analog Trunk 16
Trunk Interface Cards
Trunk interface cards are rear mounted to provide flexible trunk connectivity for the IP403, IP406 V2 and IP412 platforms. The IP403, IP406 V2 and IP412 all support two trunk interface cards. Dual PRI cards can only be used with the IP412 and Slot A of the IP406 V2.
There are seven trunk interface cards (Not available in all territories).
• IP Office Quad BRI.
• IP Office PRI E1.
• IP Office Dual PRI E1 (IP412 only).
• IP Office E1R2MFC.
• IP Office Dual E1R2MFC (IP412 only).
• IP Office PRI T1.
• IP Office Dual PRI T1 (IP412 only).
• IP Office Quad Analog Trunk (LS).
Internal Daughter Cards
Internal Daughter Cards are fitted inside the base module of the IP403, IP406 V2 and IP412 platforms.
IP Office Voice Compression Modules
Internal Modem Card |
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IP Office Applications
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full compliment of sophisticated applications, including:
Call Handling - Phone Manager (Pro and PC Softphone options)
A powerful desktop application for the IP Office. The Phone Manager Pro and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.
Call Handing - Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
Call Handling - SoftConsole for Operators/Receptionists
Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment.
Call/Contact Center - Compact Business Center
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.
Call/Contact Center - Compact Contact Center
The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.
Conferencing/Collaboration – Conferencing Center
The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. IP Office Voicemail Pro complements the built-in meet-me conference bridge facility on IP Office IP403, IP406 V1/V2 and IP412 by adding guidance prompts as well as requesting PIN codes as participants enter the conference for security..
Conferencing Center, an optional application, is a web-based software package that consists in two parts: a "Conferencing Center Scheduler" to book and reserve conferences, and a "Conferencing Center web client" to complement an audio conference with a web interface.
Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers. Text to Speech can also be used in conjunction with VoiceMail Pro to allow roaming employees to listen to emails.
Messaging - VoiceMail (Embedded and Pro options)
In environments like retail or home office where no space for a PC is available or you do not want to keep a PC running all the time (notably to avoid the risk of someone accidentally switching off the PC thereby taking away the voicemail service), Embedded Voicemail may be the preferred option to enable an entry-level voicemail service.
On the IP Office Small Office Edition and the IP406 V2, Embedded Voicemail can be installed to provide an entry-level voicemail service. With the Small Office Edition this solution does require a voice compression channel for each call that it handles.
The maximum number of messages stored is only restricted by Embedded Voicemail cards storage capacity (currently around 10 hours on the Small Office Edition and 15 hours on the IP406 V2).
VoiceMail Pro allows message handling for individuals or groups, provides information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface. Voicemail messages can be integrated into a user's email box and dealt with as any email message. Through the use of Text To Speech facilities users can be provided with access to their voice and email messages through the telephone whilst in the office or remotely when away from the office.
The VoiceMail Pro application also allows far more to be achieved than just guiding a user to the group or extension they require. It allows VoiceMail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone.
A single VoiceMail Pro server (PC-based) can provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail' and can reduce costs, whilst facilitating communication between IP Office sites.
Auto Attendant is enabled with VoiceMail Pro and with Embedded VoiceMail for Avaya IP Office Small Office Edition and Avaya IP406 V2. This application simplifies service for customers with this easy-to-use graphical interface; the ability to construct customized automated services means callers can efficiently navigate the system, and reach the right person, without the assistance of an operator.
Messaging – Networked Messaging (requires VoiceMail Pro)
Increasingly organizations are operating a number of different voicemail systems across a number of sites. In this situation it is important to be able to provide integrated operation between voicemail systems so that messages can be passed between systems and delivered to a user's mailbox seamlessly. This is achieved by IP Office Voicemail Pro being licensed to support Networked Messaging.
Messaging - Integrated Messaging
Integrated Messaging Pro allows increased productivity through easier management and prioritization of email and voicemail messages through one inbox. This optional application integrates IP Office Voicemail Pro and Microsoft Exchange email systems. Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email client and synchronized with a Microsoft Exchange email server. |
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