Switching to Binatech has provided our company with full IT support, without the need to hire IT staff. Outsourcing our IT needs to Binatech’s team saves our company a lot of money, especially with Binatech’s affordable pricing. Binatech’s technicians and service desk are consistently helpful and they always respond to our requests in good time. We recommend Binatech System Solutions.
Ontario Community Newspapers Association/Ad*Reach
Binatech provides us with a great sense of security in a time when invisible harm threatens every business. We feel our company is protected from current and future threats thanks to Binatech’s proactive network monitoring. Binatech allows our business to operate with the most advanced technology available to an organization our size. Any time we have any questions or problems, Binatech's technicians are very responsive allowing us to resolve things and get back to business.
President & CEO
Hamilton Chamber of Commerce
Binatech is there when the going gets tough!
We don’t think much about our IT support when everything is working fine, but when things come off the rails it’s reassuring to know Binatech IT support is there for us. They are diligent in designing, securing and backing up our systems, which give us peace of mind. Binatech allows our business to get back on track in a timely manner, giving us more time to do what we do best. Our company has had more than its share of notable events (major server malfunction and a server theft), but with the support of Binatech we have been back up and running in short order in both instances. We highly recommend Binatech System Solutions as an IT support provider for other business like us!
Chief Financial Officer
As a boutique regulated financial entity, our systems and security are paramount. The Binatech team is leading edge with their recommended solutions and implementation ensuring our business continues to function uninterrupted.
What Binatech does better than other IT Services and Support providers is timely and effective communication. No problem or question goes unresolved and usually the same day and the remote assistance is superb.
My recommendations to any business that is unsure of taking on Binatech is to spend 10 minutes with them, have them explain their negating of ransomware – the manner in which this was detailed to us and the gaps in other’s IT as to why and how these situations occur – in and of itself should be sufficient for someone to make the change.
S. Scott Knight
Chief Operating Officer & Director of Claims
Fenchurch General Insurance Company
The team at Binatech is responsive to our requirements, is involved in our technology and system decisions, and continues to provide solutions and best practices as we continue to grow as an organization.
Having people such as the Binatech Team looking out for and managing our systems has allowed us to focus on what we do best, which is early learning and child care. Having an IT firm as a service manager eliminates the worry, timing and risk of service disruption with a team of professionals that are always available. It is a wise risk management investment.
Binatech provides a reliable, responsive and pro-active approach to our IT requirements, allowing us to focus on our core services. IT professionals are responsive, solution oriented and ensure that all users feel supported with their system needs.
Chief Operating Officer
Today's Family Early Learning and Child Care
What sets Binatech apart as an IT provider is their staff’s dedication to complete every single one of our requests correctly the first time. The staff truly want to help us and our organization succeed.
We recommend Binatech to other businesses like ours.
Director, Digital Strategy & Data Management
United Way Halton & Hamilton
With Binatech’s IT Manager service, we can avoid two critical pitfalls: 1) I-T is not rewarded for service visits, as Binatech is incentivized to maintain a system that runs with fewer service interruptions, and 2) external I-T protects us from employing our own internal I-T staff, which typically can be more about keeping I-T staff employed or maintaining their workload than what is good for the company.
Binatech allows us to get service remotely which has reduced any downtime. I feel that the I-T service contact at Binatech has been an excellent way to manage the expectations of both parties. Binatech has never failed us in our 11 years with them. Our company continues a relationship with them because they deliver.
Cass & Bishop Professional Corporation
They Have Our Best Interest In Mind. With Binatech we regularly receive quick results for our technical issues. We feel like we are their only client given the fast response time to issues of any kind. Binatech is excellent when it comes to providing follow ups on completion of work, offering sales and support, and their friendly and adaptable staff. It feels like they are a member of our team.
In business, time is everything. Binatech values this and responds to sales requests immediately, with no waiting or having to check in. We trust they have our best interest in mind, and it shows.
Mike Venner, CTS
Product Support Manager
TOA Canada Corporation
Binatech is a full-service IT provider that prides themselves on strong customer service, support and a high level of understanding. We have been using Binatech for the past several years and are confident in their ability to support our business on every level. They are organized, have a quick response time and always go above and beyond.
Joan and her team have created a positive experience for us and we highly recommend them to any business.
Cole Integrated Systems Inc.
Binatech has been quick to address any IT issues as they arise. For instance, our service went down one weekend when one of our consultants was needing to complete an assignment. After a call to the emergency number for Binatech, the problem was resolved in a very short period of time, and the consultant was able to continue with his work.
This prompt and efficient service is particularly important to our firm, given that our staff members often work after regular business hours.
There have been minimal interruptions in our daily IT use and when problems do arise, Binatech offers quick response to correct the issues. Our specific requests have been handled efficiently, and the Binatech team is friendly, easy to deal with, and always willing to help. The technicians have demonstrated solid technical support, which gives us confidence that our IT needs will be adequately covered - one less thing for us to worry about.
Bruna Fischer, BBA (Hons)
Watson & Associates Economists Ltd.
I can definitely say that if you are considering switching from your current service provider to Binatech that you won’t regret it. We have used their services for over 10 years and I don’t regret the switch to them. We have a busy, fast paced business which requires our computers to be up-to-date and running when we need them. Binatech’s service department is swift with their response and they know who we are and how we operate. We may not be a multi-million-dollar business but Binatech treats us with respect and efficiency as if we were family.
I appreciate the consistency of service and the personnel that know what they are doing and listen to our problems and get to the root of the problem to get us up and running in a timely and efficient manner. The service techs, when they call, are ready to work on the problem and don’t have to refer the problem to someone else and leave us waiting for hours for a response. They explain what the problem is and how to fix it and how to avoid it in the future. They keep me on top of the available technology and when updates to our system can be expected to be made in software and hardware, so I can budget for changes without the sticker shock of worrying about doing it TODAY.
If you are sitting on the fence wondering if the cost of the IT support is worthwhile, I can tell you the peace of mind that it gives all of us in the office is well worth it and you won’t regret it.
The biggest benefit of having Binatech as our IT provider is that our owner and employees no longer have to worry about our IT. We are confident that Binatech is taking care of our IT needs. This frees up our time to focus on other aspects of our business’ growth.
There are lots of IT providers but we are completely satisfied with our choice of Binatech System Solutions. We have been contacted by other IT firms and have told them that we are pleased with the service and reliability from Binatech and have no intent to change.
We would recommend Binatech to other small businesses in the area. We receive excellent service on our IT systems as well as recommendations for our business’ specific IT needs.
Urban & Environmental Management Inc.