You need IT support – whether you already know it or not.
Businesses use information technology (IT) for a variety of business operations, including online services, sales, and marketing efforts. Nowadays, every company uses technology in at least some capacity, and that leaves them with IT needs and goals that need to be met.
Many businesses fail to use their technology to its fullest potential or keep it secure from outside threats. This is why almost all businesses need some form of IT support, no matter their size or industry.
Mississauga, Ontario is full of up-and-coming businesses that could benefit from outsourced IT support. With over 60 Fortune 500 companies basing their headquarters there, it boasts an undeniably growing economy. It’s also home to many start-up businesses in the banking, finance, and computer industries.
An IT company can help these local Mississauga businesses keep up with competition and make certain they are protected from cyberattacks. Additionally, proper IT support will ensure that companies are properly using their technology – rather than letting it hold them back.
But before we get ahead of ourselves and dive too deeply into the benefits of outsourced IT support, let’s nail down one thing...
What Is IT Support?
An IT support company provides businesses with a full team of remote IT technicians. They exist to provide exactly what you think they do – support.
These IT experts are fully dedicated to improving business networks, servers, communications systems, and more. They work to prevent IT threats and resolve technology disruptions as needed. In a sense, they operate as an entire IT department, while eliminating the need for businesses to hire in-house IT employees.
In short, IT support is simple: it’s the core of a company’s technology and infrastructure. It’s what prevents disasters, but at the same time, maintains/improves the status quo on a daily basis. We’re talking about the guys you call when your system logins fail, as well as the team you rely on when hackers try something sneaky.
If that doesn’t fully explain why IT support is important to you and your team, keep reading.
Why Do Businesses Need IT Support?
1) Security Protocols and Protections
Many small businesses assume that, due to their size, they are less prone to cyber threats. However, size doesn’t matter when it comes to cyberattacks - every business is at risk, especially if they fail to prioritize IT support.
Small businesses can easily fall victim to cyberattacks such as ransomware, malware, phishing scams, viruses, and more. An online attack can cause a small business to go bankrupt.
Consider that a typical cyberattack costs businesses an average of $200,000 every time they occur. Not every small company can handle that kind of financial setback.
Additionally, a small business’s reputation can be damaged if it’s hit by a data breach that interferes with private consumer information. If this happens, it’s difficult for small businesses to regain trust in their community. It becomes challenging to focus on business goals and sales – which leads to further lost revenue.
Outsourced IT support companies take a multilevel approach to cybersecurity to protect businesses from cyber threats, data breaches, and viruses. Once an IT support provider has set up security measures for your business, they will continue to run checkups and updates to keep up with ever-evolving viruses and threats.
Essentially, IT support is the first line of defense when it comes to digital threats – and you need tools and strategies to keep your Mississauga company safe.
2) Disaster Recovery Plans
Hackers and data thieves aren’t the only dangers out there.
Mississauga businesses must prepare for natural threats that can interfere with their IT infrastructure. Natural disasters such as a flood or fire can damage a business’s technology and halt its internal operations.
IT support companies offer disaster recovery and data backup services to help businesses recover from natural disasters. With this service, a team of IT experts will create cloud-based backup storage to protect a business’s data by storing it in a separate location.
This allows the business to recover their data even if their servers and other technologies are permanently damaged following a disaster.
If you don’t have a disaster recovery plan, what will you do when disaster strikes? Who do you have in your corner to ensure your business gets back on track ASAP?
3) Solutions for Workplace Inefficiencies
Every inefficiency in your workplace is a source of lost or wasted time – and time is money. Whether it’s a piece of software that nobody knows how to use correctly or technology that’s slow and ineffective, you need to find solutions for lags in productivity.
So, what does IT support have to do with boosting staff efficiency?
Well, an IT support team is great at spotting these problematic tasks and tools. Working with an outsourced IT support provider gives you the chance to find your weak points, then implement automation tactics, new software, and streamlined business flows to promote increased productivity.
4) Network Improvement and Management
Another reason you need IT to support? Your network.
Your network is the backbone of your business. If it’s prone to crashing or interfering with your ability to run business workflows smoothly, that’s a problem. An IT support provider can help you improve, maintain, and update your network as necessary – as well as provide 24/7 service when things go wrong.
5) New and Better Technology
Lastly, we recommend that businesses seek IT support to access better, more effective technology.
No matter how well a small business runs its operations, there is always room to improve. Implementing the latest tools and technology is a great way to move closer to big business and revenue goals.
Oftentimes, small businesses find it challenging to keep up with the latest IT solutions for their business while balancing their other tasks. A small business is less likely to succeed when it’s using outdated technology, and it will often fall behind its competition.
IT support helps businesses maintain steady operations by providing automatic updates to their systems, as well as access to brand-new tech, software, hardware, and equipment.
The tools and technologies offered by an IT company are often ones that would otherwise be outside of most small businesses budgets. However, an IT support company can make it affordable through agreed-upon monthly service fees and discounts.
What to Look for in an IT Support Company
Not every IT company offers the same level of service. If you’re reading this post and thinking, “Hey, I think I need to work with an IT support company,” then choose your partner carefully.
Businesses in Mississauga need to pick one that will be beneficial to their goals and provide adequate protection to local threats.
As you begin your hunt, here’s what you need to consider when searching for IT support.
1) 24/7 IT Support Throughout the Year
Sudden IT disruptions and online attacks can happen to a business any day of the week. Whenever there is an IT-related issue in a business, there is the chance of financial loss due to a temporary (or lasting) halt of business operations.
If a business’s IT infrastructure develops issues or is attacked by a cybercriminal, it needs to be resolved as quickly as possible. These issues can worsen in severity and even result in further damage if they are not addressed immediately.
This is why it’s important for businesses to search for quality outsourced IT support company that offers 24/7 support. What good is IT support if it takes forever to resolve to press damaging problems?
Another service quality to consider when searching for Mississauga IT support is its accessibility. A high-value IT provider that cannot resolve an issue over the phone or online should be able to send an IT expert onsite to resolve an issue in person. That's one big reason to hire a local company over one across the country (or even the globe).
2) Access to Advanced Technology and Knowledge
As mentioned earlier, an IT support company offers businesses access to better resources, tools, and services at an affordable price. These tools are meant to improve a business and should be relevant to their industry.
Don’t just take an IT support provider’s word for it. Ask them about the tools and software they’ll connect you to. Learn what kinds of discounts or special offers they have for businesses like yours.
Companies must find an IT provider that will take the time to understand their weaknesses before offering tools and technologies. By doing this, they will be able to focus on providing beneficial tools that improve business goals and eliminate offering unnecessary ones.
You don’t want to pay for services you don’t actually need, so look for a company that won’t force them on you.
3) Dedication to Customer Service
Businesses should search for a Mississauga IT support company that truly values customer service. You want to know that they will take the time to truly understand what you need – then deliver it with the utmost care and dedication.
The best way to find a quality IT support company that values its customers is to look at their reviews and testimonials from past clients. Reviews and testimonials should be displayed on their website. The more up-front an outsourced IT provider is with reviews, the more trustworthy they most likely are.
If an IT company fails to list any past client reviews or testimonials on its website or refuses to share them upon request, this is a red flag. Quality IT support will have nothing to hide. You want to find a company that is open and honest about its track record.
What Makes IT Support Worthwhile?
The bottom line is that an IT company is well worth the money if it:
- Gives your business a more productive workflow.
- Pushes your company to focus more on big goals than small, tedious tasks.
- Teaches your team to better use tools, systems, and online platforms.
- Helps you save money on tech problems in the long run.
Many small to mid-size companies balk at the idea of spending money on IT support, but at the end of the day, having IT professionals in your corner is an extremely valuable asset. Don’t skimp on protection and assistance when it can make or break your company’s future.
Hopefully, this post has taught you a little bit about what IT support is, why it matters, and how valuable it can be to your business – especially when it’s provided by a great company.
At Binatech, we want to make it easier for Mississauga businesses to focus on growth and stay safe. Want to know how proper IT support can benefit your business? Let’s find out together.