I can definitely say that if you are considering switching from your current service provider to Binatech that you won’t regret it. We have used their services for over 10 years and I don’t regret the switch to them. We have a busy, fast paced business which requires our computers to be up-to-date and running when we need them. Binatech’s service department is swift with their response and they know who we are and how we operate. We may not be a multi-million-dollar business but Binatech treats us with respect and efficiency as if we were family.
I appreciate the consistency of service and the personnel that know what they are doing and listen to our problems and get to the root of the problem to get us up and running in a timely and efficient manner. The service techs, when they call, are ready to work on the problem and don’t have to refer the problem to someone else and leave us waiting for hours for a response. They explain what the problem is and how to fix it and how to avoid it in the future. They keep me on top of the available technology and when updates to our system can be expected to be made in software and hardware, so I can budget for changes without the sticker shock of worrying about doing it TODAY.
If you are sitting on the fence wondering if the cost of the IT support is worthwhile, I can tell you the peace of mind that it gives all of us in the office is well worth it and you won’t regret it.